CUSTOMS  BROKER SERVICE sales@vgdusa.com      Tel: 1.785.393.8509

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  1). TERMS OF SALE & PURCHASE AGREEMENT

a). ORDERS by private persons are cancelled.
b). CHEMICAL ORDERS require completion of our purchase agreement prior to ordering - CLICK HERE.
EXCEPTIONS
regarding this requirement apply to orders from a State listed pharmacy, or a Federal, State or Educational entity.
c). Orders for ACTIVE PHARMACEUTICAL INGREDIENTS (API) chemicals require BOTH the above purchase agreement AND a copy of your business license or pharmacy license submitted to us IN ADVANCE (this means BEFORE you contact us or place an order). The business license must be congruent in need to the chemical requested.

HOME PAGE E-MAIL

2). WEBSITE PRICES & SHIPPING

Prices on our website are valid for orders placed by fax or e-mail only & do not include shipping. The minimum charge for shipping is $25.00 USD and covers FedEx Ground service for up to 25 pounds for destinations within the continental USA only. Insurance for up to $500 USD is an additional $2.50 USD. Hazardous items carry a $75.00 USD surcharge for domestic ground transportation in addition to regular shipping charges. Hazardous items shipped as "Consumer Commodity" will carry a $25.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. Hazardous items that require packaging under 49CFR 173.13 will carry a $15.00 surcharge in addition to regular shipping charges and is only available for destinations within the continental USA. You must inquire in advance if you require expedited domestic shipping or export of hazardous materials. You should inquire about shipping charges if you are mailing your payment (see below regarding acceptable payment options). Any order that requires overnight shipping with ice will have an additional fee of $5.00 added to your shipping charge.

Delivery time for small orders (generally, any order less than $500.00 or 25Kg) is usually 7-10 business days. Please inquire using the e-mail button above if a smaller repackaged unit is already available for expedited shipping.

CREDIT CARD ORDERS (USA CUSTOMERS ONLY): CLICK HERE

Certified cashiers checks and money orders are also accepted with immediate order processing. Business checks will delay order processing until the funds have cleared both your bank and ours (averages 10 business days). Private/personal checks and C.O.D. orders are not accepted. You may also pay using PayPal™ only IF your PayPalaccount is a "Verified Account". We will send you an invoice via e-mail upon request.

4). ORDER INSTRUCTIONS - CUSTOMERS OUTSIDE THE USA

Most customers located outside of the USA must pay in advance by bank wire transfer. You will need to first give us your complete order details and shipping detaination via e-mail. sales@VGDUSA.com Customers outside the USA may pay for your order using PayPal™ only IF your PayPal account is a "Verified Account". We will send you an invoice via e-mail upon request.

5). PRODUCT RETURNS

Returned products are not accepted unless what you received is not what you ordered. Mistakes made on your behalf and appropriate product application are entirely your responsibility. If an item is accepted for return, the item must be in original condition (unused, still shrinkwrapped, with all appropriate labels). A 25% restocking fee is deducted from your credit. We do not refund outgoing or return shipping charges when the product is ordered in error by the customer.

6). MAIL ORDERS

If mailing your order, you will need to first receive a complete quotation including shipping.

PERSONAL CHECKS & COD ORDERS NOT ACCEPTED

Technical information and MSDS requests are answered by e-mail.    sales@VGDUSA.com
ORDER LINE

Hours: 9am to 4pm Monday ~ Friday, Central Standard Time.

Website prices are valid for e-mail or faxed orders only.

Toll Free in the USA: 877-484-3552
or: 1.785.393.8509
PLEASE ORDER ONLINE AT OUR NEW WEBSITE USING A CREDIT CARD:  http://www.voigtglobal.com

FAX LINE Include your e-mail address! FAX toll free in the USA:
1-877-484-3554
Outside the USA? USE E-MAIL: SALES@VGDUSA.COM
or try our e-fax: 1-913-273-0458
MAILING
ADDRESS
For payment, disclaimer and general inquiry submissions
sent by the U.S Postal Service
Voigt Global Distribution Inc
P.O. Box 1130
Lawrence, KS 66044-8130
United States of America
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SALES@VGDUSA.COM