CONTRACT DISCLAIMER REQUIRED IN ADVANCE
1). Customers from the United States, Canada and Mexico must fax a completed copy of our contract disclaimer BEFORE making any purchase of chemicals (food, drug or cosmetic ingredient, laboratory reagent, etc). Universities & Government agencies are exempt from this requirement. To print this disclaimer from your screen, CLICK HERE. Orders by private individuals for active pharmaceutical ingredients used in drugs are automatically cancelled without notification.
2). Prices on our website do not include shipping. The minimum charge for shipping is $9.00 USD and covers ground transportation for up to 10 pounds. Additional shipping charges will apply when any of the following conditions exist:
because of the numerous variabilities that exist when shipping chemicals and biologicals, we suggest that you contact us in advance if you require an approximate shipping charge in advance.
3). Delivery time for small orders (generally, any order less than $500.00 or 25Kg) is usually 7-10 business days. Please inquire using the e-mail button above if a smaller repackaged unit is already available for expedited shipping.
4). We do not grant Net 30 Day payment terms to anyone except Federal, State or Educational entities located in the USA. All private business entities must submit a complete credit profile including a favorable Dun & Bradstreet account profile to be considered for Net 30 Days payment arrangements. If your company does not have an active Dun & Bradstreet account, you must pay in advance using Visa, Mastercard or American Express. Certified cashiers checks and money orders are also accepted with immediate order processing. Business checks will delay order processing until the funds have cleared both your bank and ours (averages 10 business days). Private/personal checks and C.O.D. orders are not accepted. Customers located outside of the USA must pay in advance by bank wire transfer. Please send us e-mail using one of the links provided on this page for bank transfer details after providing us your complete order by e-mail or fax.
5(a). CREDIT CARD ORDERS (USA CUSTOMERS ONLY): CLICK HERE
5(b). PURCHASE ORDERS under Net 30 Day payment terms are only granted to Federal, State and Educational entities in the United States. You must fax your purchase order to the fax number below. Include your SHIP TO and BILL TO address, along with your accounts payable contact name and telephone number. Customers outside of the USA must pay in advance by bank wire transfer.
Fax Your Purchase order (Federal State & Educational Entities in the USA only):
VOIGT GLOBAL DISTRIBUTION LLC Fax 1.816.471.9502
6). Returned products are not accepted unless what you received is not what you ordered. Mistakes made on your behalf and appropriate product application are entirely your responsibility.
7). If mailing your order, please screen print our mail-order form. CLICK HERE
PERSONAL CHECKS & COD ORDERS NOT ACCEPTED
Voigt Global Distribution LLC
P.O. Box 412762
Kansas City, Missouri 64141-2762 U.S.A.
FOR USA CREDIT CARD ORDERS ONLY : 1-877-484-3552. We do NOT answer technical questions over the phone. For technical related questions, you must send an e-mail to: tech-support@VGDLLC.com